TRANSPARENCY

At KNDOL SUR MESURE we want to give our customers the most enjoyable shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. At the moment we only allow shipping to Quebec and Ontario regions of Canada.

RETURNS AND EXCHANGES

Each order is created as soon as its purchased. There is no premade inventory and because our products are highly personalized, we do not accept returns or exchanges. We do not stock these items and therefore they cannot be returned or exchanged for a different product.  Contact us for detailed information on our policy.

This policy regulates the use of KNDOL.ca website and the purchase of goods and services made available on this site. By using our website or making a purchase from this site, you confirm that you have read and understood the KNDOL Terms of Use and Privacy Policy, and that you agree to abide by them at all times. Any information, descriptions or images provided about the goods and services offered on our site are as accurate as possible; however, KNDOL is not legally bound by such information and cannot guarantee the accuracy of every product or service provided. Similarly, neither KNDOL nor its employees can be held responsible for any problems arising from the misuse of this site, or from a violation of its terms and conditions by a third party.

When you share your banking and personal information when placing or paying an order, you authorize KNDOL to use that information for billing and delivery purposes. KNDOL does not use their client’s personal information for any other purpose than those agreed by the client and does not share it with third parties under any circumstances.

This policy is subject to the laws applicable in Canada and aims to comply with its rules. KNDOL’s Privacy Policy and Terms and Conditions may be changed at any time at the sole discretion of management. Effective: September 2020

ALL ORDERS

All orders are hand poured and made to order. Shipping costs are based on weight and automatically calculated during checkout.  Orders are shipped within 10 business days of purchase using Purolator Express Service. Orders are individually packaged with care and should arrive within 3-5 business days of shipping. You will receive an email notification when your order is shipped.

TRACK YOUR ORDER

Customers who’ve recently purchased a candle from KNDOL will receive a order  confirmation email as proof of purchase and will later on receive another email regarding the tracking number of their order.